Senior Event & Hospitality Operations Leader

White Lodging; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Parental Leave

Short- and Long-Term Disability and生命等

Job summary

White Lodging is seeking an experienced events professional in Nashville to coordinate all facets of planning and execution, ensuring a seamless guest experience across departments. You will lead pre-, during, and post-event activities, drive revenue through up-selling and budgeting, and supervise a team to uphold high standards.

The role emphasizes collaboration with cross-functional teams, attention to detail, and delivering exceptional events while maintaining strong guest and associate

Qualifications

• Strong organizational and communication skills to manage complex events with attention to detail.
• Proven ability to collaborate with cross-functional teams and foster positive guest and associate relationships.
• Expertise in event operations, financial management, and guest satisfaction strategies.

Responsibilities

• Coordinate all event phases, from planning to execution, ensuring seamless communication with customers and internal departments for an exceptional guest experience.
• Lead pre-event, event, and post-event meetings while identifying and resolving operational challenges to deliver outstanding results.
• Actively up-sell services and products, manage event budgets, and contribute to revenue generation while maintaining a focus on guest satisfaction.
• Supervise and train associates to meet performance standards, foster collaboration, and create a supportive team environment.
• Use feedback to drive continuous improvement, implement corrective action plans, and develop innovative event strategies.
• Monitor and manage financial goals, including group room blocks, catering revenue, and payroll to align with departmental budgets.

Skills

Event coordination

Budget management

Team leadership

Cross-functional collaboration

Guest service

Job description

White Lodging is seeking an experienced events professional in Nashville to coordinate all facets of planning and execution, ensuring a seamless guest experience across departments. You will lead pre-, during, and post-event activities, drive revenue through up-selling and budgeting, and supervise a team to uphold high standards.

The role emphasizes collaboration with cross-functional teams, attention to detail, and delivering exceptional events while maintaining strong guest and associate