Lead, Leave Management & Compliance

capitalone; Richmond (VA); On-site; USD 57,000 - 65,000; Full time

Job summary

Capital One is seeking a Principal Coordinator, Leave Management in Richmond, VA to support leave processing, data entry, and regulatory compliance. You will manage HR system updates, handle high-volume inquiries in Salesforce, and drive process improvements to enhance associate experience.

The role requires on-site attendance (at least 3 days/week) and may include overtime. You will collaborate with vendors, ensure documentation accuracy, and contribute to audits, testing, and reporting to meet

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of accounting experience or 1 year of payroll experience or 1 year of benefits experience or a combination.

Responsibilities

• Ensuring accurate data entry of Associate and vendor information
• Triaging and routing Associate inquiries through ticketing system
• Working with vendors to monitor administration of Leave and Accommodation benefits
• Documentation of Leave in all HR systems
• Prioritizes work from external HR vendors and fulfills ad hoc HR requests

Skills

Communication

Problem-solving

Customer experience

Project leadership

Education

High school diploma or GED

Associate degree

Tools

Workday HR System

Case management systems

Job description

Capital One is seeking a Principal Coordinator, Leave Management in Richmond, VA to support leave processing, data entry, and regulatory compliance. You will manage HR system updates, handle high-volume inquiries in Salesforce, and drive process improvements to enhance associate experience.

The role requires on-site attendance (at least 3 days/week) and may include overtime. You will collaborate with vendors, ensure documentation accuracy, and contribute to audits, testing, and reporting to meet