Principal Coordinator, Leave Management

Capital One; Richmond (VA); On-site; USD 57,000 - 65,000; Full time

Job summary

Capital One is seeking a Principal Coordinator, Leave Management to perform a broad set of HR-related tasks including data entry, managing inquiries, and ensuring regulatory compliance while enhancing the associate experience.

The role focuses on Leave and Accommodation benefits, auditing, and reporting to meet SLA requirements, with expected on-site presence at least three days per week in Richmond, VA.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of accounting experience or 1 year of payroll experience or 1 year of benefits experience or a combination.
• 1+ years experience with Workday HR System (preferred).
• 1+ years experience with case management systems (preferred).
• 1+ years of experience with leave programs (preferred).

Responsibilities

• Ensure accurate data entry of Associate and vendor information.
• Triaging and routing Associate inquiries through ticketing system.
• Work with vendors to monitor administration of Leave and Accommodation benefits.
• Perform regular audits of leave management data to maintain compliance with standards.
• Provide guidance to associates with questions concerning leave management options.

Skills

Verbal and written communication

Problem-solving

Customer experience

Project leadership

Leaves/HR process understanding

Education

High School Diploma or GED

Associate degree or military experience

Tools

Workday HR System

Case management systems

Job description

The Leave Management team is seeking a Principal Coordinator to join our team. As The Principal Coordinator, Leave Management, you will perform a wide variety of Leave Management activities including updating key transactions into the HR processing system, answering and managing a high volume of work in Sales Force, ensuring all documentation and system updates are accurate and meet regulatory requirements all with a focus on providing an exceptional associate experience. A successful candidate would offer and implement process improvements to drive efficiencies, compliance adherence and the associate experience. Additional support in auditing, testing and reporting to meet SLA’s.

Responsible for the documentation of Leave in all HR systems. Prioritizes work from external HR vendors and fulfills ad hoc HR requests. Communicates/partners with associates on leave about policy and pay issues.

Regular, on-site attendance; at least 3 days per week is required for this role, and overtime may be required as business needs dictate.

General Responsibilities

• Ensuring accurate data entry of Associate and vendor information
• Triaging and routing Associate inquiries through ticketing system
• Working with vendors to monitor administration of Leave and Accommodation benefits
• Perform a variety of regularly scheduled and ad-hoc audits of leave management data to maintain compliance with established standards.
• Provide additional information and guidance to associates with questions concerning their leave management options

Skills

• Strong verbal and written communication skills
• Strong problem-solving skills
• Exceptional customer experience skills,
• Guides the successful completion of major projects and may function in a project leadership role

Basic Qualifications/ Experience

• High School Diploma, GED or equivalent certification
• At least 1 year of accounting experience or 1 year of payroll experience or 1 year of benefits experience or a combination

Preferred Qualifications

• Associate degree or military experience
• 1+ years experience with Workday HR System
• 1+ years experience with case management systems
• 1+ years of experience with leave programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]