Lead Key Carrier & Store Coordinator

The TJX Companies, Inc.; Danville (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Job summary

Marshalls, located at USA Marshalls Store 0731 Danville VA, is seeking a Key Carrier to support store operations and leadership, including stepping in as Coordinator and Manager on Duty when needed. This role requires open availability, including nights and weekends, and a strong customer service mindset.

The position emphasizes coaching Associates, maintaining store procedures, and ensuring a positive shopping experience while following company policies and labor laws.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to multi-task.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Customer service

Coaching

Multi-tasking

Communication

Organization

Problem solving

Tools

Store software systems

Job description

Marshalls, located at USA Marshalls Store 0731 Danville VA, is seeking a Key Carrier to support store operations and leadership, including stepping in as Coordinator and Manager on Duty when needed. This role requires open availability, including nights and weekends, and a strong customer service mindset.

The position emphasizes coaching Associates, maintaining store procedures, and ensuring a positive shopping experience while following company policies and labor laws.