Store Lead & Key Carrier

The TJX Companies, Inc.; Snellville (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision benefits

Job summary

Marshalls in Snellville, GA is seeking a Key Carrier to support store operations and leadership responsibilities. The role alternates between Coordinator and Key Carrier, including nights and weekends. You will model exceptional customer service and help drive store performance.

The position requires open availability, team collaboration, and ability to coach Associates while ensuring adherence to policies and procedures. Prior retail and leadership exposure is preferred.

Qualifications

• Flexible schedule including nights and weekends
• Team player with supervisors
• Able to respond to changes in direction or unexpected situations
• Knowledge of standard software, systems and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls in Snellville, GA is seeking a Key Carrier to support store operations and leadership responsibilities. The role alternates between Coordinator and Key Carrier, including nights and weekends. You will model exceptional customer service and help drive store performance.

The position requires open availability, team collaboration, and ability to coach Associates while ensuring adherence to policies and procedures. Prior retail and leadership exposure is preferred.