Key Carrier & Store Operations Lead

The TJX Companies, Inc.; Poplar Bluff (MO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

Marshalls is seeking a Key Carrier candidate to elevate store operations, often serving as Coordinator and occasionally stepping in as Manager on Duty. Open availability, including nights and weekends, is required.

You will model exceptional customer service and help lead a team to execute store plans with accuracy and urgency. The role emphasizes coaching, policy adherence, and strong communication with management and Associates, while promoting loyalty programs and safety practices.

Qualifications

• Able to work a flexible schedule including nights and weekends.
• Team player with peer and supervisor collaboration.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to multi-task.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Team player

Problem solving

Communication

Multi-tasking

Coaching

Flexibility

Attention to detail

Education

1 year retail experience

Leadership experience (6 months)

Tools

Company software knowledge

Job description

Marshalls is seeking a Key Carrier candidate to elevate store operations, often serving as Coordinator and occasionally stepping in as Manager on Duty. Open availability, including nights and weekends, is required.

You will model exceptional customer service and help lead a team to execute store plans with accuracy and urgency. The role emphasizes coaching, policy adherence, and strong communication with management and Associates, while promoting loyalty programs and safety practices.