Lead IT Support & Training Manager (9 Offices)

Thompson, Coe, Cousins & Irons L.L.P.; Dallas (TX); On-site; USD 95,000 - 115,000; Full time

Job summary

A leading law firm in Dallas is seeking an experienced Information Technology Support Manager to oversee a team of IT support personnel. You will manage support requests, train staff, and ensure the smooth operation of IT services across multiple locations. The ideal candidate will have a bachelor's degree and significant experience in IT support, demonstrating strong problem-solving and customer service skills in a legal environment. This position offers a competitive salary and is full-time.

Qualifications

• 5+ years of experience as a senior member of a support team in a legal/professional services firm.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to solve technical problems quickly.

Responsibilities

• Manage and take ownership of incoming support requests.
• Develop and maintain desktop image.
• Oversee and mentor support personnel.
• Create, track, and report on metrics of support team.

Skills

Troubleshoot and support applications

Excellent customer service

Strong communication skills

Microsoft Office 365

Automation/Scripting (PowerShell)

VPN Connectivity

Education

Bachelor's degree or equivalent

5+ years’ experience in support

Tools

Microsoft SCCM

Zoom Meetings

iManage DMS

Dell and Lenovo laptops

Job description

A leading law firm in Dallas is seeking an experienced Information Technology Support Manager to oversee a team of IT support personnel. You will manage support requests, train staff, and ensure the smooth operation of IT services across multiple locations. The ideal candidate will have a bachelor's degree and significant experience in IT support, demonstrating strong problem-solving and customer service skills in a legal environment. This position offers a competitive salary and is full-time.