Legal IT Support Analyst — DMS & M365 Pro (In-Office)

Berger Montague; Philadelphia (Philadelphia County); On-site; USD 48,000 - 68,000; Full time

Job summary

A legal services firm in Philadelphia is seeking an IT Support Analyst to provide advanced service desk support for over 150 users. The role includes troubleshooting the Firm's document management system, iManage, and managing device security and configuration via Microsoft In Tune. Ideal candidates should have experience in the legal industry and skills in Microsoft Windows, Teams, and Office applications.

Qualifications

• Experience in the law firm/legal industry is preferred.
• Proficiency in troubleshooting Microsoft Windows 10/11.
• iManage Cloud experience is desirable.

Responsibilities

• Provide advanced service desk support for over 150 users.
• Troubleshoot and manage the Firm’s document management system, iManage.
• Manage device security and configuration via Microsoft In Tune.
• Configure and deploy laptops as needed.
• Administer Active Directory and Exchange Online.

Skills

Law Firm/legal industry experience

Microsoft Windows 10/11 troubleshooting

iManage Cloud experience

Microsoft Teams

Microsoft Office Applications (Word, Excel, Outlook)

Active Directory

Exchange Online

Microsoft In Tune

Adobe Acrobat

Basic Cisco Meraki experience

Basic VMWare knowledge

Basic Nutanix AHV knowledge

Job description

A legal services firm in Philadelphia is seeking an IT Support Analyst to provide advanced service desk support for over 150 users. The role includes troubleshooting the Firm's document management system, iManage, and managing device security and configuration via Microsoft In Tune. Ideal candidates should have experience in the legal industry and skills in Microsoft Windows, Teams, and Office applications.