IT Service Desk Manager — Lead Legal Tech Support

DNA Partners; Baltimore (MD); On-site; USD 125,000 - 175,000; Full time

Job summary

A global law firm in the Washington, DC area is looking for an IT Service Desk Manager. This role involves managing day-to-day operations of the service desk and ensuring efficient handling of support requests. Ideal candidates will have experience supervising service desk staff in a professional services environment. The position offers a competitive salary range of $125,000 to $175,000 annually.

Qualifications

• Experience supervising a service desk in a law firm or other professional services environment.

Responsibilities

• Manage day-to-day operations of the IT service desk.
• Ensure all requests for support are handled promptly and efficiently.
• Supervise service desk staff in a law firm or other professional services environment.

Skills

Service desk supervision

IT support efficiency

Job description

A global law firm in the Washington, DC area is looking for an IT Service Desk Manager. This role involves managing day-to-day operations of the service desk and ensuring efficient handling of support requests. Ideal candidates will have experience supervising service desk staff in a professional services environment. The position offers a competitive salary range of $125,000 to $175,000 annually.