Technology Support Analyst & Onsite Training Lead

DNA Partners; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A national law firm is seeking a Technology Support Analyst to provide advanced support and mentorship within their IT team. The role involves troubleshooting complex technical issues, managing A/V setups for hybrid meetings, and delivering training on firm systems. Candidates should have over three years of technical support experience, strong communication skills, and preferably experience in the legal industry. This role is critical for maintaining efficient technology use across the firm.

Qualifications

• 3+ years of advanced technical support in a large corporate IT setting.
• Experience mentoring Level 1 technicians and providing knowledge transfer.
• Legal industry experience preferred.

Responsibilities

• Resolve advanced software, hardware, mobile, printer, and remote-access issues.
• Support conference room A/V, hybrid meetings, and tech setups.
• Document tickets thoroughly and maintain proactive communication.

Skills

Troubleshooting skills across Windows

Microsoft 365

Active Directory (AD)

SCCM

Citrix VDI

VPN

Customer service

Communication

Problem-solving

Job description

A national law firm is seeking a Technology Support Analyst to provide advanced support and mentorship within their IT team. The role involves troubleshooting complex technical issues, managing A/V setups for hybrid meetings, and delivering training on firm systems. Candidates should have over three years of technical support experience, strong communication skills, and preferably experience in the legal industry. This role is critical for maintaining efficient technology use across the firm.