Onsite IT Support Specialist - Law Firm (Dallas)

Prosum; Dallas (TX); On-site; USD 80,000 - 95,000; Full time

Job summary

A technology solutions company in Dallas is seeking a Technology Services Administrator (TSA) to provide IT systems support and manage the data and telephone infrastructure. The ideal candidate will have experience in end-user support, particularly in the legal domain. Responsibilities include troubleshooting technology issues, supporting video conferencing, and maintaining Active Directory. This full-time position involves working onsite five days a week and requires a Bachelor's degree and proficiency with Windows 11 and Office 365.

Qualifications

• Candidates must have provided technology support for a law firm within the past five years.
• Experience in a Microsoft environment required, minimum of 3 years preferred.
• Exceptional interpersonal skills with effective communication abilities.

Responsibilities

• Provide excellent customer service and timely resolution to end-user technology issues.
• Create service tickets to track technology issues.
• Maintain office Active Directory (AD) security and distribution groups.

Skills

End-user support

Troubleshooting

Meeting support

Hardware support

Active Directory management

Basic networking

Education

Bachelor's Degree

Tools

Windows 11

Office 365

Adobe Acrobat

Zoom

Microsoft Teams

NetDocuments

Job description

A technology solutions company in Dallas is seeking a Technology Services Administrator (TSA) to provide IT systems support and manage the data and telephone infrastructure. The ideal candidate will have experience in end-user support, particularly in the legal domain. Responsibilities include troubleshooting technology issues, supporting video conferencing, and maintaining Active Directory. This full-time position involves working onsite five days a week and requires a Bachelor's degree and proficiency with Windows 11 and Office 365.