Lead IT Major Incident & Engineering Manager - Remote

aah; United States; Remote; USD 132,000 - 198,000; Full time

Job summary

aah is seeking an experienced project leader to drive solution development and system restoration efforts in a fully remote role across multiple states. You will coordinate across client teams, manage schedules, and ensure timely communications with executives and stakeholders.

The role emphasizes leadership, vendor coordination, and adherence to budgets while shaping resilient incident response and continuous improvement initiatives. Remote work is allowed from specified states.

Qualifications

• Bachelor's Degree in Information Technology or related field.
• 3 years in solution development and support, including 1 year of supervisory experience.
• Fully remote position; preferred remote locations IL, WI, NC, GA.
• No relocation or sponsorship for this position now or in the future.

Responsibilities

• Participates in solution development and system repair tasks, including requirements identification, design specifications, developing solutions, testing, training, implementation coordination and issue management.
• Leads cross-functional teams through all aspects of project planning, implementation and completion.
• Manages project implementation schedules and analyzes variances to ensure successful completion.
• Establishes detailed work plans and estimates for all project phases; monitors progress against baselines.
• Works with vendors to resolve product issues and escalates major vendor service issues.
• Provides status and issue updates to end users and stakeholders.

Skills

Leadership

Communication

Project coordination

Vendor management

Requirements gathering

Education

Bachelor's Degree in Information Technology or related field

Job description

aah is seeking an experienced project leader to drive solution development and system restoration efforts in a fully remote role across multiple states. You will coordinate across client teams, manage schedules, and ensure timely communications with executives and stakeholders.

The role emphasizes leadership, vendor coordination, and adherence to budgets while shaping resilient incident response and continuous improvement initiatives. Remote work is allowed from specified states.