Remote Enterprise Incident Manager – Cloud & SRE Lead

Peraton; Linthicum (MD); Remote; USD 120,000 - 160,000; Full time

Job summary

Peraton is seeking a Technical Enterprise Incident Manager to lead enterprise incident response, service restoration, and reliability programs. You’ll coordinate across infrastructure, cloud, applications, and vendors from a central point of contact, ensuring rapid resolution and clear communications to leadership.

The role emphasizes hands-on cloud and infrastructure expertise, ITIL/SRE practices, and ongoing improvements to monitoring, runbooks, and post-incident reviews in a remote,

Qualifications

• Must be a U.S. citizen with ability to obtain Public Trust clearance.
• Bachelor’s Degree + 5 years of experience or HS diploma + 9 years.
• 5+ years in Cloud Incident Management, Operations Engineering, NOC, SRE or production support.
• Experience leading enterprise Major Incident response in 24x7 operations.
• Strong ITIL Incident and Problem Management understanding.
• 3+ years with AWS cloud services; familiarity with monitoring/observability tools.
• Experience with ServiceNow or similar ITSM platforms; strong communication.

Responsibilities

• Lead incident bridges across infra, apps, network, cloud, security, and vendors.
• Drive rapid service restoration with clear timelines and executive updates.
• Prioritize incidents by business impact and risk; manage escalations.
• Monitor SLA compliance and lead PIRs with RCA follow-through.
• Drive automation of detection, triage, and response workflows.
• Maintain structured communication during major incidents and runbooks.
• Validate runbooks and service maps; use observability tools for analysis.
• Collaborate with teams to implement root cause remediation and improvements.

Skills

Incident management

ITIL processes

SRE

Cloud platforms (AWS)

Datadog

Cloudcraft

ServiceNow (ITSM)

Executive communication

Education

Bachelor's Degree

High School diploma or equivalent

Tools

AWS

Datadog

Cloudcraft

ServiceNow

Job description

Peraton is seeking a Technical Enterprise Incident Manager to lead enterprise incident response, service restoration, and reliability programs. You’ll coordinate across infrastructure, cloud, applications, and vendors from a central point of contact, ensuring rapid resolution and clear communications to leadership.

The role emphasizes hands-on cloud and infrastructure expertise, ITIL/SRE practices, and ongoing improvements to monitoring, runbooks, and post-incident reviews in a remote,