Manager IT Engineering- Major Incident Management

Aurora Health Care; Allenton (WI); Remote; USD 90,000 - 130,000; Full time

Job summary

Aurora Health Care is seeking an experienced IT project leader to drive solution development, coordinate cross-functional teams, and manage implementation from planning through completion. The role includes budgeting, staffing, and ensuring alignment with business goals.

The position involves monitoring progress, reporting to management, and coordinating with vendors to resolve issues while pursuing continuous improvement and research into new technologies.

Qualifications

• Bachelor's Degree in Information Technology or related field.
• 3 years in solution development and support, including 1 year of supervisory experience.

Responsibilities

• Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management.
• Provides regular and comprehensive status reports to management.
• Leads cross-functional teams through all aspects of project planning, implementation and completion.
• Manages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completion.
• Establishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans.
• Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.
• Creates, monitors and manages staffing levels and production expectations to meet needs.
• Works with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues.
• Establishes service level agreements, and quickly resolves all deficiencies.
• Provides status and issue updates to end user management and key stakeholders.
• Promotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solution.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Skills

Leadership

Project management

Stakeholder communication

Staff development

Vendor management

Budgeting

Education

Bachelor's Degree in Information Technology or related field

Job description

Major Responsibilities
Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning, implementation and completion
Manages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completion
Establishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans. Facilitates timely resolution of issues
Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.
Creates, monitors and manages staffing levels and production expectations to meet needs
Works with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficiencies
Provides status and issue updates to end user management and key stakeholders
Promotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solution
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Minimum Job Requirements

Education

Bachelor's Degree in Information Technology or related field

Work Experience

3 years in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

No relocation, No Sponsorship or transfer of visa for this position now or in the future.

Physical Requirements and Working Conditions

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Preferred Job Requirements

• Lead enterprise Major Incident Management and service restoration efforts.
• Direct incident command, escalation, and cross-functional coordination during critical outages.
• Ensure timely executive, business, and stakeholder communications.
• Govern MIM processes, standards, reporting, and performance metrics.
• Drive post-incident reviews, corrective actions, and continuous improvement.
• Strengthen operational resilience through readiness, training, and integration with DR/BC and cybersecurity programs.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.