Lead Intake Specialist

Handsome Homebuyer; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

4 weeks paid time off

Company-paid holidays

Homebuyers Assistance Program

Career growth opportunities

Job summary

Handsome Homebuyer is seeking a Lead Intake Specialist to be the first contact for inbound leads and build rapport with homeowners. You will qualify prospects, manage follow-ups, and hand off qualified leads to the acquisitions team to drive sales.

The role emphasizes phone conversations, persistent follow-up, and delivering an exceptional client experience in a fast-paced environment.

Qualifications

• 1–3 years in customer service or lead intake.
• Excellent oral and written communication.
• Strong organizational and time management skills.
• Experience updating CRM records (Salesforce).
• Ability to set qualified appointments and follow-ups.

Responsibilities

• Serve as the primary contact for incoming leads and provide excellent service.
• Qualify leads by gathering property details, motivation, and timeline.
• Maintain follow-up cadence via phone, text, and email.
• Update CRM and track lead activity in Podio/Salesforce and Asana.
• Set qualified appointments for Field Sales Reps.
• Collaborate with acquisitions to hit weekly and monthly targets.

Skills

Customer service

Inside sales

Lead intake

Communication

Organization

CRM updates

Tools

Salesforce

Podio

Asana

Job description

Handsome Homebuyer is one of Long Island's fastest-growing real estate investment companies. We acquire, renovate, build, and sell properties with speed, precision, and pride.

We are seeking a highly motivated, driven, and customer-focused individual who can own the first conversation and set the stage for closed deals. Your ability to connect with clients, identify their needs, and communicate our value proposition will be essential in helping us expand our reach and maintaining our reputation for exceptional service. If you thrive in a fast-paced, high-energy environment and are eager to make an impact at a dynamic organization, we welcome you to apply!

Role Overview

As the Lead Intake Specialist, you'll be the first point of contact for all inbound leads. Your mission is to build rapport quickly, uncover motivation, and ensure no opportunity slips through the cracks. You'll manage the entire lead flow from answering inbound calls to persistent follow-up, and hand off qualified prospects to our acquisitions team. This role is ideal for someone who thrives on phone conversations, consistent follow-up, and excellent client experience.

Key Responsibilities

• Serve as the primary contact for incoming leads, providing excellent customer service.
• Answer and manage all inbound leads via phone, web, and referrals.
• Qualify leads by gathering key details about the property, motivation, and timeline to sell.
• Build rapport and trust with homeowners during the first conversation.
• Maintain a structured follow-up cadence with leads via phone, text, and email.
• Ensure all lead activity is updated, tracked, and documented in the CRM (Podio/Salesforce) and Asana.
• Set qualified appointments for Field Sales Representatives.
• Collaborate with the acquisitions team to achieve weekly and monthly performance targets.

Required Skills & Qualifications

• 1-3 years of experience in customer service, inside sales, or lead intake.
• Excellent oral and written communication skills via phone, text, and email.
• Strong organizational and time management abilities.
• Disciplined with CRM updates (continuously updating Salesforce records, and timely follow-ups).
• Estimated total annual earnings: $65,000-$90,000 (based on performance)
• Medical, Dental, and Vision coverage
• Generous 4 weeks of paid time off
• Company-paid holidays
• Homebuyers Assistance Program
• Career growth, professional development, and learning opportunities
• Join a high-performing, motivated, fast-paced sales team