Lead Intake Specialist

Crush; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A real estate investment firm in Houston is seeking a Connection Specialist to serve as the first point of contact for homeowners in need of selling their properties. The ideal candidate is empathetic and proactive, with exceptional communication skills and client-facing experience. Responsibilities include qualifying leads, scheduling appointments, and maintaining detailed records. A bachelor's degree is preferred, along with CRM software proficiency. Flexibility to work weekends is required.

Qualifications

• Superior verbal and written communication skills.
• Ability to build rapport and establish trust.
• Strong analytical and problem-solving skills.
• Proven ability to manage changing priorities.
• Excellent time management and organizational skills.
• Team-oriented mindset.

Responsibilities

• Serve as the primary point of contact for all inbound leads.
• Engage potential clients in consultative conversations.
• Coordinate and schedule property inspection appointments.
• Maintain accurate records of all client interactions.
• Contribute feedback to improve team processes.

Skills

Exceptional Communication

Interpersonal Acumen

Analytical Skills

Adaptability

Organizational Skills

Collaborative Spirit

Education

Bachelor's degree

Tools

CRM software

Job description

Overview

This job is in Houston. You must currently live in the Houston area to be considered.

Big State Home Buyers is an established real estate investment firm located in Houston, Texas. We specialize in providing homeowners with straightforward and compassionate solutions for selling their properties. As our organization continues to expand, we are seeking a dedicated professional to join our team and contribute to our growth.

Position Summary

If you love the idea of connecting with people, asking great questions, and being the bridge between overwhelmed homeowners and life-changing solutions, this role is for you. The Connection Specialist is the first point of contact for homeowners. You’ll play a critical role in qualifying leads and setting the acquisitions process up for success. This role runs on two engines: one powered by empathy and rapport to build trust in sensitive moments, and one fueled by precision to gather the details that drive every downstream decision. The best conversations strike a balance between care and clarity, with the ultimate goal of moving the seller toward an on-site appointment.

Who You Are

You are naturally empathetic and able to connect with people in stressful situations. Curious and proactive — you ask great questions and listen deeply. You are calm under pressure, composed, and professional. You\'re self-driven and reliable, with a desire to help others while achieving measurable goals. Bonus points for lead intake experience at a law firm, or for claims adjusting experience.

Key Responsibilities

• Serve as the primary point of contact for all inbound leads, conducting preliminary research on web submissions to prepare for effective outreach.
• Engage potential clients in consultative conversations to build rapport, understand their motivations, and qualify their needs against established company criteria.
• Coordinate and schedule property inspection appointments for qualified homeowners with members of the Acquisitions team, ensuring a seamless client handoff.
• Maintain accurate and detailed records of all client interactions, lead statuses, and relevant property information within the CRM system.
• Contribute valuable feedback to support the continuous improvement of team scripts, intake processes, and qualification standards.

Required Skills and Qualifications

• Exceptional Communication: Superior verbal and written communication skills with a professional and engaging telephone manner.
• Interpersonal Acumen: Demonstrated ability to build rapport and establish trust with a diverse clientele, often during sensitive situations. A high level of empathy, active listening, and patience is essential.
• Analytical Skills: An inquisitive nature with strong analytical and problem-solving skills to effectively assess client needs and qualify opportunities.
• Adaptability: Proven ability to thrive in a dynamic, fast-paced environment and manage changing priorities effectively.
• Organizational Skills: Excellent time management and organizational skills with a high degree of reliability and self-motivation.
• Collaborative Spirit: A team-oriented mindset with a commitment to contributing to overall team and company success.

Education and Experience

• Bachelor\'s degree is preferred.
• Previous experience in a client-facing role, such as inside sales, customer service, or lead generation, is highly desirable.
• Proficiency with CRM software and standard office technology is required.
• Schedule: Flexibility to work weekends is required to accommodate client availability.