Lead Installation & Service Coordinator

Southern; Plymouth (MA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Birthday off

Company pension

Salary sacrifice scheme

Private GP access

Ongoing training

Job summary

Unique Fire and Security is seeking an experienced Installation/Service Coordinator Team Leader to run the office-based coordination for our field engineers. You will manage diaries, workloads and daily schedules to keep jobs on time and liaise with clients.

Working with the General Manager, you will chase parts, review paperwork, and ensure high standards of safety and accuracy. A proactive leader with strong communication skills thrives in our fast-paced, collaborative environment.

Qualifications

• Proven experience in coordination, administration or scheduling.
• Experience supervising or mentoring a small team in a fast-paced office.
• Strong organisation and ability to manage multiple priorities.
• Confident with scheduling/CRM systems and IT tools.
• Excellent written and verbal communication, calm under pressure.

Responsibilities

• Lead and support a small team of installation/service engineers with daily guidance.
• Coordinate engineer diaries and workload; raise invoices after job completion.
• Liaise with clients to confirm details and manage expectations.
• Answer calls and provide troubleshooting steps using the knowledge base.
• Review worksheets, keep records up to date and ensure compliance.
• Coordinate with suppliers for timely parts delivery; improve processes.

Skills

Team leadership

Scheduling/CRM experience

IT proficiency

Communication skills

Problem solving

Tools

CRM systems

Scheduling software

Job description

Unique Fire and Security is seeking an experienced Installation/Service Coordinator Team Leader to run the office-based coordination for our field engineers. You will manage diaries, workloads and daily schedules to keep jobs on time and liaise with clients.

Working with the General Manager, you will chase parts, review paperwork, and ensure high standards of safety and accuracy. A proactive leader with strong communication skills thrives in our fast-paced, collaborative environment.