Installation & Service Team Lead – Scheduling & Support

Southern; Plymouth (MA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Birthday off to celebrate!

Company pension

Ongoing training

Private GP access

Salary Sacrifice Scheme

Yearly holiday increases

Job summary

Unique Fire and Security is seeking an experienced Installation/Service Coordinator Team Leader to support field engineers from our Devon office. You will coordinate diaries, workload and daily schedules, handle admin, and liaise with clients to keep jobs on track.

Work closely with the General Manager to keep the engineering team organized and well-supported. You will lead and coach a small team, manage client expectations, and continuously improve processes to ensure compliance and efficient

Qualifications

• Proven experience in a coordination, administration or a scheduling role.
• Experience supervising, leading or mentoring a small team, ideally in a fast-paced office environment.
• Strong organisational skills, comfortable coordinating multiple people, jobs and priorities at once.
• Strong IT skills, including confidence with scheduling or CRM systems.
• Excellent written and verbal communication skills, confident dealing directly with clients and engineers.
• Excellent problem-solving abilities and a calm, proactive approach under pressure.
• Ability to manage and motivate a team while juggling your own workload in a fast-paced environment.

Responsibilities

• Lead, supervise and support a small team of installation/service engineers, providing guidance, coaching and day-to-day performance management.
• Coordinate and schedule engineer diaries via our CRM system, allocating workload across the team to ensure efficient use of resources and a prompt response to jobs, and raise invoices once jobs are completed.
• Liaise directly with clients to confirm job details and manage expectations, acting as the first point of escalation for delays, queries or complaints.
• Answer incoming customer calls, offering simple step-by-step troubleshooting solutions as and when required using our knowledge base system.
• Review engineer worksheets and job documentation for accuracy and completeness, keeping records and internal systems up to date.
• Coordinate with suppliers to ensure timely ordering and delivery of parts and materials.
• Identify and implement improvements to processes to increase efficiency and accuracy, ensuring all work adheres to current legislation and company procedures.

Skills

Coordination

Administration

Team leadership

CRM systems

Organisational skills

Communication skills

Problem-solving

Tools

CRM systems

Job description

Unique Fire and Security is seeking an experienced Installation/Service Coordinator Team Leader to support field engineers from our Devon office. You will coordinate diaries, workload and daily schedules, handle admin, and liaise with clients to keep jobs on track.

Work closely with the General Manager to keep the engineering team organized and well-supported. You will lead and coach a small team, manage client expectations, and continuously improve processes to ensure compliance and efficient