Lead Inside Account Manager: Client Success & Training

DYMAXIS INC; Vancouver (WA); Presencial; USD 50 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Resumo da oferta

Dymaxis is seeking a Lead Inside Account Manager (IAM) in Vancouver, WA, working in-office from Monday to Friday, 8:00 AM–5:00 PM with overtime as required. The role centers on owning client relationships, onboarding and guiding new IAMs, and driving process improvements to elevate service levels.

You will manage quotes, orders, RMAs, and coordination with internal teams, while mentoring junior IAMs and ensuring accurate data entry and inventory control.

Qualificações

• College degree required.
• 5–7 years of professional work experience.
• Prior experience in industrial distribution and/or sales environments is highly recommended.

Responsabilidades

• Process quotes, order acknowledgments, purchase orders, and returns for repair with high accuracy.
• Communicate proactively with clients to understand their needs, foster long-term relationships, and advocate for their exceptional experience.
• Monitor and order inventory to maintain optimal stocking levels at our facilities.
• Provide daily coaching, guidance, and direction to junior IAMs, and take ownership of training new team members.
• Partner with internal departments and engineering teams to solve complex problems and fulfill custom client requests.
• Assist with new client onboarding and accurate data entry.

Conhecimentos

Communication

Professionalism

Technical Aptitude

Execution

Formação académica

College degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Dymaxis is seeking a Lead Inside Account Manager (IAM) in Vancouver, WA, working in-office from Monday to Friday, 8:00 AM–5:00 PM with overtime as required. The role centers on owning client relationships, onboarding and guiding new IAMs, and driving process improvements to elevate service levels.

You will manage quotes, orders, RMAs, and coordination with internal teams, while mentoring junior IAMs and ensuring accurate data entry and inventory control.