Lead Inside Account Manager — Mentor, Client Advocate & Ops

DYMAXIS INC; Vancouver (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Holiday Pay

Bonus Plan

Job summary

Dymaxis in Vancouver, WA is seeking a Lead Inside Account Manager to be the primary contact for clients, delivering best-in-class service and overseeing onboarding and training of new IAMs.

The role emphasizes operational excellence, cross-functional collaboration with engineering and other teams, and data integrity in onboarding and record-keeping. On-site, Monday–Friday, 8am–5pm, with overtime as required.

Qualifications

• Education: College degree required.
• Experience: 5–7 years of professional work experience.
• Preferred: Prior experience in industrial distribution and/or sales environments is highly recommended.

Responsibilities

• Account & Order Management: Process quotes, order acknowledgments, purchase orders, and returns for repair (RMAs) with high accuracy.
• Customer Advocacy: Communicate proactively with clients to deeply understand their needs, foster long-term relationships, and advocate for their exceptional experience.
• Inventory Control: Monitor and order inventory to maintain optimal stocking levels at our facilities.
• Team Leadership: Provide daily coaching, guidance, and direction to junior IAMs, and take ownership of training new team members.
• Cross-Functional Collaboration: Partner with internal departments and engineering teams to solve complex problems and fulfill custom client requests.
• Data Integrity: Assist with new client onboarding and accurate data entry.

Skills

Communication

Professionalism

Technical Aptitude

Execution

Education

College degree

Tools

Microsoft Office

Job description

Dymaxis in Vancouver, WA is seeking a Lead Inside Account Manager to be the primary contact for clients, delivering best-in-class service and overseeing onboarding and training of new IAMs.

The role emphasizes operational excellence, cross-functional collaboration with engineering and other teams, and data integrity in onboarding and record-keeping. On-site, Monday–Friday, 8am–5pm, with overtime as required.