Microsoft Inside Account Manager — Licensing & Ops

SHI International Corp.; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Job summary

SHI International Corp. in United States (Austin) is seeking a Microsoft Inside Account Manager (IAM) to manage day-to-day operations for Microsoft customer accounts.

You will coordinate licensing, quotes, ordering, contracts, and entitlements, ensuring accurate, timely, and compliant execution across licensing programs. The IAM supports Licensing Strategists, drives process improvements, and collaborates with Customer Success Managers and Microsoft stakeholders to retain and grow the customer

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Experience providing Microsoft Volume Licensing sales support.
• Earn and maintain relevant Microsoft certifications and badges.

Responsibilities

• Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts.
• Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities.
• Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.
• Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution.
• Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.
• Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.
• Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.
• Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience.
• Develop and maintain strong working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support customer retention and long-term success.

Education

Bachelor’s degree or equivalent relevant work experience

Tools

Word

Excel

PowerPoint

Outlook

Dynamics

Copilot

Job description

SHI International Corp. in United States (Austin) is seeking a Microsoft Inside Account Manager (IAM) to manage day-to-day operations for Microsoft customer accounts.

You will coordinate licensing, quotes, ordering, contracts, and entitlements, ensuring accurate, timely, and compliant execution across licensing programs. The IAM supports Licensing Strategists, drives process improvements, and collaborates with Customer Success Managers and Microsoft stakeholders to retain and grow the customer