Lead ID Card Specialist (CAC/RAPIDS)

Magellan Health; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Magellan Health, Inc. in Orlando, FL, seeks a Lead ID Card Specialist (Personnel Assistant III) to support the Navy ICA program at DEERS/RAPIDS sites.

The role includes serving as VO, issuing DoD IDs, managing DEERS updates, and delivering CAC/ID services to military personnel, retirees, and contractors; DMDC-certified; requires HS diploma and 1+ year in customer service; proficient with Word, Excel, PowerPoint.

Qualifications

• High School diploma or equivalent required.
• 1+ year of experience in a customer service environment.
• HR background in Military Pay, Pay or Navy transportation preferred.

Responsibilities

• Lead ID card and CAC customer service at Navy ICA sites.
• Verify beneficiary identity and update DEERS records.
• Operate RAPIDS terminals and issue DoD IDs.
• Provide DoD entitlements explanations to customers.

Skills

Customer service

Communication skills

MS Office (Word Excel PowerPoint)

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Magellan Health, Inc. in Orlando, FL, seeks a Lead ID Card Specialist (Personnel Assistant III) to support the Navy ICA program at DEERS/RAPIDS sites.

The role includes serving as VO, issuing DoD IDs, managing DEERS updates, and delivering CAC/ID services to military personnel, retirees, and contractors; DMDC-certified; requires HS diploma and 1+ year in customer service; proficient with Word, Excel, PowerPoint.