Lead Host - Guest Experience & Reservations Supervisor

montage; Newport Beach (CA); In loco; USD 57.308.000 - 63.039.000; Tempo pieno

Descrizione del lavoro

Montage International in Newport Beach, CA seeks a Lead Host/Hostess to ensure guests enjoy a warm, seamless dining experience from arrival to seating while supervising the host team and upholding resort standards. You will greet guests professionally, manage OpenTable reservations, coordinate station coverage, and support the Food & Beverage team to deliver outstanding service.

Two years of host/hostess experience and proficiency with Word, Excel, PowerPoint, Micros, OpenTable and Outlook are

Competenze

• Two years of host/hostess experience.
• Proficiency with booking systems and MS Office.
• Excellent communication and customer service skills.

Mansioni

• Supervise host/hostess team and ensure accurate seating and reservation management.
• Greet guests professionally and maintain warm hospitality.
• Inform guests of resort activities and upsell services.
• Oversee reservations in OpenTable and handle calls.
• Collaborate with Food & Beverage to drive outstanding results.

Conoscenze

Guest service

Team supervision

Formazione

High school diploma or equivalent

Bachelor’s degree (preferred)

Strumenti

MS Word

Excel

PowerPoint

OpenTable

Outlook

Micros

Descrizione del lavoro

Montage International in Newport Beach, CA seeks a Lead Host/Hostess to ensure guests enjoy a warm, seamless dining experience from arrival to seating while supervising the host team and upholding resort standards. You will greet guests professionally, manage OpenTable reservations, coordinate station coverage, and support the Food & Beverage team to deliver outstanding service.

Two years of host/hostess experience and proficiency with Word, Excel, PowerPoint, Micros, OpenTable and Outlook are