Guest Experience Lead Host

Montage Hotels & Resorts; Newport Beach (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Montage International in Newport Beach seeks a Lead Host/Hostess to ensure an exceptional guest experience while waiting for tables. You will supervise fellow hosts, manage reservations, and provide top-tier service consistent with the resort’s standards.

The role requires a high school diploma, 2+ years in hosting, and proficiency with Word, Excel, PowerPoint, Micros, OpenTable and Outlook. A luxury-hotel background is preferred; employment is full-time.

Qualifications

• High school or equivalent education.
• Minimum of two (2) years’ host/hostess experience.
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Seating guests in proper stations while managing reservations and guest lists.
• Greet guests professionally and warmly.
• Inform guests of resort activities and upsell the resort.
• Handle reservations via OpenTable and phone calls; note special requests.
• Lead and supervise host team and ensure setup of all stations.
• Maintain sanitation standards and collaborate with F&B management.

Skills

Hospitality experience

Customer service

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Micros

OpenTable

Outlook

Job description

Montage International in Newport Beach seeks a Lead Host/Hostess to ensure an exceptional guest experience while waiting for tables. You will supervise fellow hosts, manage reservations, and provide top-tier service consistent with the resort’s standards.

The role requires a high school diploma, 2+ years in hosting, and proficiency with Word, Excel, PowerPoint, Micros, OpenTable and Outlook. A luxury-hotel background is preferred; employment is full-time.