Lead Host, SET (Full-time)

Montage Hotels & Resorts; Newport Beach (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Montage International in Newport Beach seeks a Lead Host/Hostess to ensure an exceptional guest experience while waiting for tables. You will supervise fellow hosts, manage reservations, and provide top-tier service consistent with the resort’s standards.

The role requires a high school diploma, 2+ years in hosting, and proficiency with Word, Excel, PowerPoint, Micros, OpenTable and Outlook. A luxury-hotel background is preferred; employment is full-time.

Qualifications

• High school or equivalent education.
• Minimum of two (2) years’ host/hostess experience.
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Seating guests in proper stations while managing reservations and guest lists.
• Greet guests professionally and warmly.
• Inform guests of resort activities and upsell the resort.
• Handle reservations via OpenTable and phone calls; note special requests.
• Lead and supervise host team and ensure setup of all stations.
• Maintain sanitation standards and collaborate with F&B management.

Skills

Hospitality experience

Customer service

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Micros

OpenTable

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Lead Host/Hostess

Summary

The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.

Essential Functions

Major areas of responsibility/ management include, but are not limited to:

• Control the flow of restaurant activity in the room by seating guests in proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
• Greet guests in a professional and warm manner.
• Inform guests of daily resort activities and be able to “sell” the resort.
• Meet all phone etiquette standards.
• Assign opening and/or closing duties as well as side duties.
• Supervise host side work and ensure complete list of set up of all stations.
• Ensure correct number of menu's are ready and available for each station prior to start of the shift.
• Oversee reservations in OpenTable, take incoming phone calls, note reservations and special requests by guests.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment

Qualifications

• High school or equivalent education
• Minimum of two (2) years’ host/hostess experience
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur

Preferred

• Luxury hotel experience strongly preferred
• Bachelor’s Degree

Physical Requirements

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 40 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

The pay scale for Lead Host, SET (Full-time) is $20.00 per hour.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.