Guest Experience Host - Front Desk & Seating Lead

Castaway; Monterey Park (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health plans

Employer-paid life insurance

401k with employer match

Employee Assistance Program (EAP)

Team member discounts

Annual Paid Sick Time

Referral program up to $4,000

Growth opportunities

Job summary

Specialty Restaurants Corporation in Monterey Park, CA is seeking a friendly Host/Hostess to welcome guests and ensure a five-star dining experience. You will manage seating charts, respond to inquiries, take reservations, and coordinate with servers to keep wait times accurate and guests comfortable.

This role emphasizes teamwork and impeccable front-of-house service. You will answer calls, maintain the guest list, and assist colleagues across departments.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.
• Prior experience as a host/hostess or in a customer-facing role is preferred but not required.
• Flexibility to work varied hours, including weekends and holidays are Mandatory.

Responsibilities

• Greet guests with a warm, welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping with special events.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Organizational skills

Calm under pressure

Teamwork

Flexibility

Weekend/holidays availability

Education

High School Diploma or college degree

Food Handler Certificate

California RBS Certificate

Sexual Harassment Certificate

Job description

Specialty Restaurants Corporation in Monterey Park, CA is seeking a friendly Host/Hostess to welcome guests and ensure a five-star dining experience. You will manage seating charts, respond to inquiries, take reservations, and coordinate with servers to keep wait times accurate and guests comfortable.

This role emphasizes teamwork and impeccable front-of-house service. You will answer calls, maintain the guest list, and assist colleagues across departments.