Lead Host, SET (Full-time)

montage; Newport Beach (CA); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Montage International in Newport Beach, CA seeks a Lead Host/Hostess to ensure guests enjoy a warm, seamless dining experience from arrival to seating while supervising the host team and upholding resort standards. You will greet guests professionally, manage OpenTable reservations, coordinate station coverage, and support the Food & Beverage team to deliver outstanding service.

Two years of host/hostess experience and proficiency with Word, Excel, PowerPoint, Micros, OpenTable and Outlook are

Qualifications

• Two years of host/hostess experience.
• Proficiency with booking systems and MS Office.
• Excellent communication and customer service skills.

Responsibilities

• Supervise host/hostess team and ensure accurate seating and reservation management.
• Greet guests professionally and maintain warm hospitality.
• Inform guests of resort activities and upsell services.
• Oversee reservations in OpenTable and handle calls.
• Collaborate with Food & Beverage to drive outstanding results.

Skills

Guest service

Team supervision

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Word

Excel

PowerPoint

OpenTable

Outlook

Micros

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Lead Host/Hostess

SUMMARY

The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

• Control the flow ofrestaurant activity in the room by seating guestsin proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
• Greet guests in a professional and warm manner.
• Inform guests of daily resort activities and be able to “sell” the resort.
• Meet all phone etiquette standards.
• Assign opening and/or closing duties as well as side duties.
• Supervise host side work and ensure complete list of set up of all stations.
• Ensure correct number of menu's are ready and available for each station prior to start of the shift.
• Oversee reservations in OpenTable, take incoming phone calls, note reservations and special requests by guests.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
• Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment

QUALIFICATIONS

• High school or equivalent education
• Minimum of two (2) years’ host/hostess experience
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable and Outlook; daily use of nearly all programs will occur

PREFERRED

• Luxury hotel experience strongly preferred
• Bachelor’s Degree

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to lift up to 25 lbs. on a regular and continuing basis.Must be able to lift trays of food or food items weighing up to 40 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

The pay scale for Lead Host, SET (Full-time) is $20.00 per hour.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.