Lead Host - Elevate Guest Experience & Events

José Andrés Group; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

José Andrés Group's Zaytinya NYC is seeking a Lead Host to ensure every guest experiences exceptional hospitality from door to table. You will work in a fast-paced, team-based environment, greeting guests, guiding them through menus, and coordinating with servers to exceed expectations.

The ideal candidate has 2-3 years of full-service restaurant experience, a passion for guest engagement, and a professional, business-casual appearance.

Qualifications

• Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility
• Passion for hospitality, guest engagement, and serving others
• 2 - 3 years full-service, high-volume restaurant experience in a host position
• Strong understanding of communication skills to build trusting relationships with colleagues and guests
• Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure
• A yearning to grow and learn
• Have a strong work ethic while leading by example
• A basic understanding of classic cookery, wine, beer, and cocktails
• Ability to carry a minimum of 40 lbs. when needed
• Previous experience with restaurant point-of-sales(POS) systems
• Proficiency with Resy/Open Table
• Excellent at guest relations and conflict resolution
• Professional, business casual attire required
• Culinary and/or Beverage Degree/Certification, a plus
• Hospitality Degree/Certification, a plus

Responsibilities

• Work in team-oriented, fast-paced, guest-centric environment
• Partner with team members to serve food and beverages that exceed guests’ expectations
• Carry beverages on tray
• Maintain a strong professional presence at the door, in the hotel lobby, and on the floor
• As the Lead Host is the first person in contact with guest, you must provide friendly, attentive, and efficient service
• Guide guests through menu while demonstrating memorization of food and beverage menus
• Follow opening, running, and closing sidework responsibilities
• Memorize and comprehend allergens within menu to aid guests in deciding correct items
• Maintain cleanliness + sanitization of coat check, tables and work spaces
• Assist in the coordination of Tour de José and other events throughout the building
• Ability to confidently delegate opening and closing tasks to a team of hosts
• Communicate reservation notes consistently during outlet pre-shifts
• Strong communication skills via phone

Skills

Guest engagement

Communication skills

Team orientation

Professional demeanor

Lead by example

Education

Hospitality Degree/Certification (plus)

Culinary or Beverage Degree/Certification (plus)

Tools

Resy/Open Table

Job description

José Andrés Group's Zaytinya NYC is seeking a Lead Host to ensure every guest experiences exceptional hospitality from door to table. You will work in a fast-paced, team-based environment, greeting guests, guiding them through menus, and coordinating with servers to exceed expectations.

The ideal candidate has 2-3 years of full-service restaurant experience, a passion for guest engagement, and a professional, business-casual appearance.