Lead Host

José Andrés Group; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

José Andrés Group's Zaytinya NYC is seeking a Lead Host to ensure every guest experiences exceptional hospitality from door to table. You will work in a fast-paced, team-based environment, greeting guests, guiding them through menus, and coordinating with servers to exceed expectations.

The ideal candidate has 2-3 years of full-service restaurant experience, a passion for guest engagement, and a professional, business-casual appearance.

Qualifications

• Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility
• Passion for hospitality, guest engagement, and serving others
• 2 - 3 years full-service, high-volume restaurant experience in a host position
• Strong understanding of communication skills to build trusting relationships with colleagues and guests
• Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure
• A yearning to grow and learn
• Have a strong work ethic while leading by example
• A basic understanding of classic cookery, wine, beer, and cocktails
• Ability to carry a minimum of 40 lbs. when needed
• Previous experience with restaurant point-of-sales(POS) systems
• Proficiency with Resy/Open Table
• Excellent at guest relations and conflict resolution
• Professional, business casual attire required
• Culinary and/or Beverage Degree/Certification, a plus
• Hospitality Degree/Certification, a plus

Responsibilities

• Work in team-oriented, fast-paced, guest-centric environment
• Partner with team members to serve food and beverages that exceed guests’ expectations
• Carry beverages on tray
• Maintain a strong professional presence at the door, in the hotel lobby, and on the floor
• As the Lead Host is the first person in contact with guest, you must provide friendly, attentive, and efficient service
• Guide guests through menu while demonstrating memorization of food and beverage menus
• Follow opening, running, and closing sidework responsibilities
• Memorize and comprehend allergens within menu to aid guests in deciding correct items
• Maintain cleanliness + sanitization of coat check, tables and work spaces
• Assist in the coordination of Tour de José and other events throughout the building
• Ability to confidently delegate opening and closing tasks to a team of hosts
• Communicate reservation notes consistently during outlet pre-shifts
• Strong communication skills via phone

Skills

Guest engagement

Communication skills

Team orientation

Professional demeanor

Lead by example

Education

Hospitality Degree/Certification (plus)

Culinary or Beverage Degree/Certification (plus)

Tools

Resy/Open Table

Job description

Description

Pay Rate: $25.00 - $30.00 per hour

Company Overview

José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.

Zaytinya NYC offers an innovative mezze menu inspired by Turkish, Greek and Lebanese cuisines served up in a sleek and modern setting.

The Lead Host at our restaurant plays an integral role in ensuring our guests have an exceptional dining experience. Through consistency, efficiency, and passion for the Hospitality Industry, we curate a personalized experience for each guest by following our Core Values - create a memorable service for each other and guests alike.

Job Responsibilities

• Work in team-oriented, fast-paced, guest-centric environment
• Partner with team members to serve food and beverages that exceed guests’ expectations
• Carry beverages on tray
• Maintain a strong professional presence at the door, in the hotel lobby, and on the floor
• As the Lead Host is the first person in contact with guest, you must provide friendly, attentive, and efficient service
• Guide guests through menu while demonstrating memorization of food and beverage menus
• Follow opening, running, and closing sidework responsibilities
• Memorize and comprehend allergens within menu to aid guests in deciding correct items
• Maintain cleanliness + sanitization of coat check, tables and work spaces
• Assist in the coordination of Tour de José and other events throughout the building
• Ability to confidently delegate opening and closing tasks to a team of hosts
• Communicate reservation notes consistently during outlet pre-shifts
• Strong communication skills via phone

Job Requirements

• Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility
• Passion for hospitality, guest engagement, and serving others
• 2 - 3 years full-service, high-volume restaurant experience in a host position
• Strong understanding of communication skills to build trusting relationships with colleagues and guests
• Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure
• A yearning to grow and learn
• Have a strong work ethic while leading by example
• A basic understanding of classic cookery, wine, beer, and cocktails
• Ability to carry a minimum of 40 lbs. when needed
• Previous experience with restaurant point-of-sales(POS) systems
• Proficiency with Resy/Open Table
• Excellent at guest relations and conflict resolution
• Professional, business casual attire required
• Culinary and/or Beverage Degree/Certification, a plus
• Hospitality Degree/Certification, a plus

JOSÉ ANDRÉS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food.

José Andrés Group is an equal opportunity employer.