Lead Host/Coordinator

Jobtailor; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Washington, DC is seeking a friendly host/hostess to greet guests, lead them to their tables, and support the front of house in a bustling full-service restaurant. You will manage reservations and wait lists, answer calls, provide dining recommendations, and maintain a welcoming atmosphere for guests and staff.

Ability to stand long hours, lift up to 50 pounds, and work collaboratively is required.

Qualifications

• Excellent hospitality and guest service mindset.
• Strong communication and interpersonal skills.
• Ability to learn the menu and operations.

Responsibilities

• Provide attentive service from the moment a customer enters the restaurant.
• Lead guests to their tables.
• Manage reservations and wait lists using OpenTable.
• Communicate with front-of-house staff when a new party is in their section.
• Answer the restaurant phone and provide friendly service for guest and call center inquiries.
• Greet and seat guests, providing exceptional hospitality.
• Assist guests in making reservations.
• Respond to guest requests and inquiries.
• Assist with parking validation.
• Provide directions and recommendations.
• Support service staff by removing dishes and glasses and taking them to the dishwasher.
• Set up dining areas for large parties and brunch buffet.
• Sweep, vacuum carpet, tidy the server station, take out trash, and check bathrooms.
• Contribute to a positive team environment.
• Perform other tasks assigned to keep guest operations running smoothly

Skills

Hospitality

Communication

Interpersonal skills

Punctuality

Tools

OpenTable

Job description

• Provide attentive service from the moment a customer enters the restaurant
• Lead guests to their tables
• Manage reservations and wait lists using OpenTable
• Communicate with front-of-house staff when a new party is in their section
• Answer the restaurant phone and provide friendly service for guest and call center inquiries
• Greet and seat guests, providing exceptional hospitality
• Assist guests in making reservations
• Respond to guest requests and inquiries
• Assist with parking validation
• Provide directions and recommendations
• Support service staff by removing dishes and glasses and taking them to the dishwasher
• Set up dining areas for large parties and brunch buffet
• Sweep, vacuum carpet, tidy the server station, take out trash, and check bathrooms
• Contribute to a positive team environment
• Perform other tasks assigned to keep guest operations running smoothly

Requirements

• Full-service restaurant experience is helpful, but not required
• Must be 18 years old due to service of alcohol
• Ability to create a hospitable environment for both guests and staff
• Excellent communication and interpersonal skills
• Dedicated to learning our menu and operations
• Ability to stand for extended periods of time and lift up to 50 pounds, as needed
• Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms
• Punctual and able to observe regular and consistent attendance

Core Competencies

Demonstrates exceptional hospitality and communication skills while providing attentive service in a full-service restaurant environment. Capable of managing reservations, supporting service staff, and maintaining a positive team atmosphere.

Highest-signal resume keywords

• Exceptional Hospitality
• Excellent Communication Skills
• Reservation Management
• Team Collaboration
• Full-Service Restaurant Experience

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Punctuality
• Customer Service Orientation

Industry Keywords

• Guest Operations
• Dining Area Setup
• Parking Validation
• Menu Knowledge
• Service of Alcohol

Tools & Technologies

• OpenTable