Host

Torsap Thai Kitchen; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free meals

Flexible Hours

Job summary

Torsap Thai Kitchen in Nashville, TN is seeking a dedicated Guest Experience Coordinator. In this role, you will warmly welcome guests, manage reservations, and ensure smooth seating coordination. Your responsibilities include handling inquiries, maintaining a professional appearance, and effectively resolving any guest issues. The ideal candidate will possess excellent interpersonal skills, be tech-savvy with reservation systems, and have a flexible schedule. Competitive pay at $20.00/hour plus tips, along with meal benefits and flexible hours are offered.

Qualifications

• Friendly, welcoming attitude.
• Ability to handle guest concerns gracefully.
• Efficiently manage reservations, waitlists, and seating rotations.
• Quickly resolve guest complaints or seating conflicts.
• Collaborate effectively with servers, bussers, and management.

Responsibilities

• Warmly welcome guests upon arrival.
• Answer phone calls and handle reservations.
• Coordinate seating arrangements.
• Handle guest inquiries and complaints courteously.
• Keep the host stand and entryway neat.

Skills

Customer Service Skills

Communication Skills

Organization & Time Management

Problem-Solving

Multitasking

Teamwork

Tech Savvy / POS & Reservation Systems

Professional Appearance & Demeanor

Attention to Detail

Flexibility & Reliability

Tools

OpenTable

Resy

Yelp Reservations

Digital POS System

Job description

Responsibilities

Guest Experience & Greeting

• Warmly welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest seating promptly and efficiently to ensure smooth service flow.
• Provide accurate wait times and offer seating options when applicable.
• Thank guests as they leave and invite them to return.

Reservations & Waitlist Management

• Answer phone calls and handle reservations, cancellations, and special requests.
• Maintain the reservation book or system with accuracy and attention to detail.
• Manage the waitlist and communicate estimated wait times clearly to guests.

Seating Coordination

• Coordinate seating arrangements with servers and managers to balance station loads.
• Escort guests to their tables and present menus.
• Communicate any special guest needs (e.g., allergies, accessibility, celebrations) to the service staff.

Customer Service & Problem Resolution

• Handle guest inquiries and complaints courteously, escalating issues to management when needed.
• Maintain a calm and professional attitude during busy or stressful periods.

Organization & Cleanliness

• Keep the host stand, entryway, and waiting area neat and welcoming.
• Ensure menus and promotional materials are clean and up to date.
• Assist with light bussing or resetting tables during peak times.

Team Communication

• Relay guest counts, large parties, and special events to management and service staff.
• Support the front-of-house team with coordination during rush periods.

Administrative & Miscellaneous

• Answer general questions about the restaurant, menu, or policies.
• Handle to-go orders or gift card transactions if applicable.
• Assist with opening and closing duties as assigned by management.

Skills

Customer Service Skills

• Friendly, welcoming attitude
• Ability to handle guest concerns gracefully
• Active listening and clear communication
• Positive body language and tone

Communication Skills

• Clear verbal communication with guests and team members
• Professional phone etiquette
• Able to explain wait times, menu options, and policies

Organization & Time Management

• Efficiently manage reservations, waitlists, and seating rotations
• Keep track of guest flow and coordinate with the kitchen and servers
• Prioritize tasks during busy shifts

Problem-Solving

• Quickly resolve guest complaints or seating conflicts
• Stay calm under pressure during peak hours
• Adapt to last-minute changes (e.g. large walk-in parties or cancellations)

Multitasking

• Greet incoming guests while answering phones and updating seating charts
• Monitor guest traffic and coordinate table turnover
• Assist with to-go orders or light bussing when needed

Teamwork

• Collaborate effectively with servers, bussers, and management
• Communicate guest needs (allergies, birthdays, preferences) to staff
• Support coworkers during busy times

Tech Savvy / POS & Reservation Systems

• Familiarity with platforms like OpenTable, Resy, Yelp Reservations, or a digital POS system
• Ability to enter and manage guest data accurately
• Comfortable learning new software quickly

Professional Appearance & Demeanor

• Maintain a clean, neat, and polished look
• Demonstrate poise and courtesy at all times
• Represent the restaurant brand well

Attention to Detail

• Spot and accommodate special requests or guest preferences
• Ensure the front area is always tidy and welcoming
• Keep menus and promotional materials updated

Flexibility & Reliability

• Willingness to work evenings, weekends, and holidays
• Dependable and punctual
• Adaptable to changing shifts or last-minute coverage needs

Benefits

• $20.00 hour + tips
• Free meals
• Flexible Hours