Host, Coordinator

Jobtailor; Washington (District of Columbia); On-site; USD 34,000 - 48,000; Full time

Job summary

Jobtailor in Washington, DC is seeking a Reservations Specialist to manage restaurant reservations and guest inquiries with a focus on hospitality. You will use Open Table to optimize seating, greet guests, and assist with reservations and directions.

The role requires strong communication and teamwork in a fast-paced setting. 18+ for alcohol service; ability to stand for long periods and lift up to 50 pounds; hospitality mindset and willingness to learn menu and operations.

Qualifications

• Must be 18 years old due to alcohol service.
• Able to create a hospitable environment for guests and staff.
• Excellent communication and interpersonal skills.
• Ability to stand for extended periods of time and lift up to 50 pounds.
• Willingness to learn our menu and operations.

Responsibilities

• Manage restaurant reservations and wait lists to accurately set guest expectations.
• Manage and monitor the restaurant's reservation system using Open Table.
• Answer the restaurant phone and provide friendly service for all guest and call center inquiries.
• Greet and seat guests at their table providing exceptional hospitality.
• Assist guests in making reservations.
• Respond to guest requests and inquiries in a timely and friendly manner.
• Assist with parking validation.
• Provide directions and recommendations if guests inquire.
• Support the service staff by removing dishes and glasses from tables and taking them to the dishwasher.
• Set up dining areas to prepare for large parties and brunch buffet.
• Perform duties such as sweeping, vacuuming, tidying up server station, taking out trash, and checking the bathrooms.

Skills

Open Table Proficiency

Hospitality

Communication skills

Team Collaboration

Tools

Reservation System

Job description

• Manage restaurant reservations and wait lists to accurately set guest expectations
• Manage and monitor the restaurants reservation system using Open Table
• Answer the restaurant phone and provide friendly service for all guest and call center inquiries
• Greet and seat guests at their table providing exceptional hospitality
• Assist guests in making reservations
• Respond to guest requests and inquiries in a timely and friendly manner
• Assist with parking validation
• Provide directions and recommendations if guests inquire
• Support the service staff by removing dishes and glasses from tables or counters and taking them to the dishwasher
• Set up dining areas to prepare for large parties and brunch buffet
• Perform duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathroom(s)
• Are punctual and able to observe regular and consistent attendance
• Contribute to a positive team environment
• Other important tasks, as assigned, that keep all our guest operations humming

Requirements

• Full-service restaurant experience is helpful, but not required
• Must be 18 years old due to service of alcohol
• Ability to create a hospitable environment for both guests and staff
• Excellent communication and interpersonal skills
• Dedicated to learning our menu and operations
• Ability to stand for extended periods of time and lift up to 50 pounds, as needed
• Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms

Core Competencies

Demonstrates exceptional hospitality and communication skills while managing restaurant reservations and guest inquiries. Capable of creating a welcoming environment and supporting service staff in a fast-paced dining setting.

Highest-signal resume keywords

• Restaurant Reservation Management
• Open Table Proficiency
• Exceptional Hospitality
• Excellent Communication Skills
• Team Collaboration

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Punctuality
• Positive Attitude
• Customer Service Orientation

Industry Keywords

• Full-Service Restaurant Experience
• Guest Operations
• Menu Knowledge
• Alcohol Service Compliance

Tools & Technologies

• Reservation System