Lead Host

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k) with up to 5% company match

Health, dental, and vision insurance

Job summary

Northern Hospitality Group in Anchorage is seeking friendly Front of House professionals to join our team as Lead Hosts. You will greet guests warmly, escort them to their tables, present menus with enthusiasm, and help create a welcoming first impression that sets the tone for the entire dining experience.

The role requires excellent organization, clear communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• 1–2 years of host/hostess or customer service experience preferred.
• Strong organizational and communication skills.
• Ability to remain calm and courteous under pressure.
• Team-oriented mindset with a commitment to providing outstanding hospitality.
• Basic computer and POS system proficiency.
• Available to work flexible hours, including evenings, weekends, and holidays.
• Must be legally authorized to work in the United States.

Responsibilities

• Greet guests warmly, escort to table, present menus with enthusiasm.
• Manage reservations, seating charts, and waitlists to balance guest flow.
• Coordinate seating with servers and kitchen to optimize service.
• Maintain clean, organized host stand and entryways.
• Ensure doors, menus, and guest areas are spotless during service.
• Answer calls and take To-Go orders accurately.
• Monitor guest satisfaction and communicate wait times clearly.
• Assist with bussing and running food as needed.
• Thank guests departing and invite return visits.
• Uphold grooming and professionalism standards.

Skills

Customer service

Communication

Organizational skills

Multitasking

Hospitality

Education

High school diploma or equivalent

Tools

POS system

Basic computer

Job description

Front of House

Lead Host

$15.00 - $18.00 / hour + tips

Anchorage

We are seeking friendly, organized, and enthusiastic Greeters (Hosts/Hostesses) to join our dynamic team. As the first and last point of contact for our guests, you set the tone for the entire dining experience. The ideal candidate is warm, professional, and excels at multitasking in a fast-paced, guest-focused environment. You will be responsible for greeting and seating guests, managing reservations and waitlists, and maintaining the smooth operational flow of the dining room.

Key Responsibilities (include but are not limited to):

• Provide a warm and genuine welcome to every guest, escort them to their table, and present menus with professionalism and enthusiasm.
• Manage reservations, seating charts, and waitlists to ensure a balanced flow of guests throughout the restaurant.
• Communicate effectively with servers, managers, and kitchen staff to coordinate seating and optimize service.
• Maintain cleanliness and organization of the host stand, entryway, menus, and front-of-house areas at all times.
• Ensure that entry doors, menus, and guest areas are spotless before and during service.
• Answer phone calls promptly and courteously; handle inquiries and take To-Go orders accurately.
• Monitor guest satisfaction, communicate estimated wait times clearly, and manage expectations with empathy.
• Assist with bussing tables, food running, and other duties as needed to support team operations.
• Thank and engage all departing guests, inviting them to return for another memorable experience.
• Uphold all company standards for grooming, appearance, and professionalism.

Job Requirements:

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Minimum 1–2 years of host/hostess or customer service experience preferred.
• Strong organizational and communication skills.
• Ability to remain calm and courteous under pressure.
• Team-oriented mindset with a commitment to providing outstanding hospitality.
• Basic computer and POS system proficiency.
• Available to work flexible hours, including evenings, weekends, and holidays.
• Must be legally authorized to work in the United States.

Benefits & Perks:

• Hourly position plus tip share (if applicable).
• 401(k) with up to 5% company match.
• Full-time employees who meet eligibility requirements qualify for health, dental, and vision insurance.
• Paid time off.
• Employee discounts on meals and in-house products at all NHG locations.
• Opportunities for professional growth and career advancement within our expanding company.
• A fun, team-driven environment that celebrates Alaskan hospitality.

Equal Opportunity Employer Statement:

Northern Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Hiring decisions are made based solely on qualifications, merit, and business needs at the time.

Other Duties:

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties and responsibilities may change at any time with or without notice.

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