Restaurant Manager

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision benefits

Paid time off

Employee discounts on meals

Job summary

Holland America-Princess (Holland America Dawson City Inn) in Anchorage is seeking a Front of House Supervisor to lead daily restaurant service, support shift execution, and model the Gold Standard of guest experience. This hourly leadership role works with the FOH Manager and General Manager to ensure consistency, quality, and efficiency, coaching servers, bartenders and hosts.

Key duties include opening/closing, overseeing seating and service flow, enforcing sanitation and alcohol service

Qualifications

• High school diploma or equivalent; some college preferred.
• At least 1 year in a supervisory/lead role in a high-volume restaurant.
• Strong leadership and communication skills.
• Excellent attention to detail and multitasking in fast-paced environments.
• Must have or obtain TAPS and Alaska Food Handler or ServSafe certifications.
• Must be legally authorized to work in the United States.

Responsibilities

• Oversee dining room flow and staff coordination during service.
• Lead shifts, coach team members, and uphold standards.
• Ensure sanitation, safety, and compliance with alcohol service.
• Assist with inventory, deliveries, and restocking.
• Support management and implement company initiatives.

Skills

Leadership

Communication

Attention to detail

Multitasking

Guest service

Teamwork

Education

High school diploma or equivalent

Some college

Job description

Front of House

Restaurant Manager

$25.00 - $32.00 / hour

Anchorage

We are seeking an energetic and service-driven Front of House (FOH) Supervisor to support daily restaurant operations. The FOH Supervisor assists in leading shifts, coaching team members, ensuring the “Gold Standard” guest experience, and maintaining efficient, organized service.

This is an hourly leadership position ideal for those looking to take the next step toward management. The FOH Supervisor works closely with the FOH Manager and General Manager to ensure consistency, quality, and excellence throughout every shift.

Key Responsibilities:

Shift Execution

• Perform opening, mid, and closing duties as assigned.
• Oversee dining room flow, guest seating, and team coordination during service.
• Ensure all FOH stations are clean, stocked, and organized.
• Identify opportunities to improve efficiency, service quality, and guest satisfaction.

Guest Relations

• Deliver exceptional hospitality and model professional guest interaction.
• Resolve guest concerns with promptness, empathy, and professionalism.
• Monitor service quality and step in to support staff during high-volume periods.

Team Support & Leadership

• Coach and mentor servers, bartenders, and hosts to uphold company standards.
• Participate in staff training, development, and performance feedback.
• Communicate effectively with FOH and BOH teams to maintain seamless operations.
• Assist management in enforcing company policies and procedures.

Operational Support

• Monitor inventory levels and assist with deliveries and restocking.
• Ensure compliance with all sanitation, alcohol, and safety regulations.
• Observe alcohol service practices to ensure responsible service.
• Support implementation of company initiatives and operational improvements.

Job Requirements:

• High school diploma or equivalent required; some college preferred.
• At least 1 year of experience in a supervisory or lead role in a high-volume restaurant.
• Strong leadership and communication skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Positive attitude, professionalism, and commitment to teamwork.
• Must have or obtain current TAPS and Alaska Food Handler or ServSafe certifications.
• Must be legally authorized to work in the United States.

Compensation & Benefits:

• Hourly position; pay commensurate with experience.
• 401(k) with up to 5% company match.
• Health, dental, and vision benefits available to eligible full-time employees.
• Paid time off.
• Employee discounts on meals and in-house products at all NHG locations.
• Opportunities for advancement to management roles within our growing organization.
• Supportive, team-oriented work environment.

Equal Opportunity Employer Statement:

Northern Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Hiring decisions are made based solely on qualifications, merit, and business needs at the time.

Other Duties:

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties and responsibilities may change at any time with or without notice.