Host - Spenard Roadhouse

Locallygrownak; Anchorage (AK); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Medical insurance

Flexible Spending Account

Sick leave with PTO after 1 year

401(k) with employer matching up to 4%

Dining discounts

Job summary

Spenard Roadhouse in Anchorage, AK is seeking a friendly Host to welcome guests, quote wait times, seat guests, take reservations and handle to-go orders with care.

You will be the first contact, maintain a clean host stand, know menu items and allergens, answer phones, and help keep the dining room running smoothly in a fast-paced setting.

Qualifications

• Must be at least 16 years old.
• Able to communicate, write, and understand English.
• Strong cash handling skills and experience with a POS system.
• Must hold a current Municipality of Anchorage Food Worker Card.

Responsibilities

• Know table numbers, seating positions, and server sections.
• Maintain a clean, organized dining area and assist with side work.
• Greet guests promptly with eye contact and a smile.
• Inform guests of their server and manage wait times.
• Update the table map with correct seat times.
• Assist with clearing tables as needed.
• Answer phones promptly in a pleasant and informative manner.
• Work efficiently in a fast-paced restaurant.

Skills

Customer service

English communication

Cash handling

Tools

POS system

Job description

Host - Spenard Roadhouse

Full-Time/Part-Time Availability

Summary/Objective

Basic duties are to greet guests in a warm and open manner as they arrive, quote wait times if necessary, seat guests, take reservations, take to-go orders in person and over the phone, and answer any guest inquiries. Hosts are the guests' first point of contact in the restaurant and they are expected to provide exemplary customer service at all times.

Operations

• Knows all table numbers, seat position points, and server sections
• Works with other staff to ensure the dining room is clean and organized at all times. Is constantly pre-bussing, picking up trash from the floor, straightening tables and chairs, etc. as needed
• Greets every guest right away with eye contact and a smilCompletes all opening, ongoing, and closing side work
• Is timely in all aspects of service; the greeting, getting guests seated, and letting them know who their server will be
• Accurately quotes wait times when there is a waitlist for tables and keeps guests updated and informed of progress
• Must have in-depth knowledge of all menu items and potential allergens
• Keeps the host stand neat and properly stocked with copies, menus, writing utensils, etc. before, during, and at the end of their shift
• Inspects and cleans all menus and removes any paper menus from service that are stained or damaged
• Performs restroom checks to make sure they are clean (no overflowing garbage cans) and stocked with paper towels, toilet paper, and soap
• Keeps the table map updated with correct seat times
• Assists with clearing tables as needed
• Answer the phone promptly in a pleasant and informative manner
• Must have ability to work in a fast paced restaurant environment.
• Duties, responsibilities, and activities may change at any time or without notice

Other Qualifications

• Must be at least 16 years of age
• Must be able to communicate, write, and understand English
• Must have strong cash handling skills and have the ability to operate a cash register and POS system
• Must have a current Municipality of Anchorage Food Worker Card

Available Benefits*

• Medical, Dental, and Vision insurance
• Flexible Spending Account (medical and childcare accounts available)
• Accrued sick leave with pay, converts to PTO after 1 year
• 401(k) with employer matching up to 4%
• Dining discounts at our sister restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffeehouse, Crush Bistro)
• *Limited benefits available for jobs located at Crush Bistro, Muse x Crush, and PAC