Host - Snow City Cafe

Locally Grown Restaurants; Anchorage (AK); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Flexible Spending Account

401(k) with employer matching

Dining discounts at Snow City Cafe

Limited benefits for some locations

Job summary

Snow City Cafe is seeking a friendly and proactive Host to greet guests, manage seating, and support front-of-house operations in a fast-paced environment. You will handle reservations, take to-go orders, and answer guest inquiries with a focus on exceptional service.

This role requires strong cash handling, English communication, and knowledge of POS systems, plus the ability to stand for long periods and work up to 9 hours per shift.

Qualifications

• Must be at least 16 years of age.
• Must be able to communicate, write, and understand English.
• Must have strong cash handling skills and have the ability to operate a cash register and POS system.
• Must have a current Municipality of Anchorage Food Worker Card.

Responsibilities

• Greet guests promptly with eye contact and a smile.
• Seat guests and manage wait times and reservations.
• Take to-go orders in person and over the phone.
• Answer guest inquiries and provide exemplary customer service.
• Maintain a clean, organized host stand and assist with side work as needed.
• Communicate clearly with servers and kitchen staff to ensure smooth service.

Skills

Cash handling

Customer service

Communication in English

POS system operation

Tools

POS terminal

Job description

Summary/Objective

Basic duties are to greet guests in a warm and open manner as they arrive, quote wait times if necessary, seat guests, take reservations, take to-go orders in person and over the phone, and answer any guest inquiries. Hosts are the guests’ first point of contact in the restaurant and they are expected to provide exemplary customer service at all times.

Host (PT/FT) - Snow City Cafe

Summary/Objective

Basic duties are to greet guests in a warm and open manner as they arrive, quote wait times if necessary, seat guests, take reservations, take to-go orders in person and over the phone, and answer any guest inquiries. Hosts are the guests’ first point of contact in the restaurant and they are expected to provide exemplary customer service at all times.

Operations

• Knows all table numbers, seat position points, and server sections
• Works with other staff to ensure the dining room is clean and organized at all times. Is constantly pre-bussing, picking up trash from the floor, straightening tables and chairs, etc. as needed
• Greets every guest right away with eye contact and a smile
• Completes all opening, ongoing, and closing side work
• Is timely in all aspects of service; the greeting, getting guests seated, and letting them know who their server will be
• Accurately quotes wait times when there is a waitlist for tables and keeps guests updated and informed of progress
• Must have in-depth knowledge of all menu items and potential allergens
• Keeps the host stand neat and properly stocked with copies, menus, writing utensils, etc. before, during, and at the end of their shift
• Inspects and cleans all menus and removes any paper menus from service that are stained or damaged
• Performs restroom checks to make sure they are clean (no overflowing garbage cans) and stocked with paper towels, toilet paper, and soap
• Keeps the table map updated with correct seat times
• Assists with clearing tables as needed
• Answer the phone promptly in a pleasant and informative manner
• Ability to work in a fast paced restaurant environment.

Position Type/Expected Hours of Work

This may be a full time or part-time position. Employees may be asked to work, standing and walking, in a fast paced environment for up to 9 hours in a shift.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other Qualifications

• Must be at least 16 years of age.
• Must be able to communicate, write, and understand English.
• Must have strong cash handling skills and have the ability to operate a cash register and POS system.
• Must have a current Municipality of Anchorage Food Worker Card.

Benefits

• Medical, Dental, and Vision insurance
• Flexible Spending Account (medical and childcare accounts available)
• Accrued sick leave with pay, converts to PTO after 1 year
• 401(k) with employer matching up to 4%
• Dining discounts at our sister restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffeehouse, Crush Bistro)
• *Limited benefits available for jobs located at Crush Bistro, Muse x Crush, and PAC