Lead Guest Services Shift Supervisor - Flexible Schedule

Pilot Company; Canton (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring for a Guest Services role focused on processing merchandise and fuel transactions. You will lead a shift of 1–2 cashiers, ensure accurate end-of-shift reporting, and promote products while maintaining a clean, organized work area.

The position requires delivering high-quality guest service, resolving issues per company guidelines, and supporting various travel center functions such as deli and restocking. Pay starts at $11.95–$16.95 per hour with nationwide benefits.

Qualifications

• Lead a shift of 1–2 cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close-out procedures.
• Follow guidelines on restricted merchandise sales (alcohol, tobacco).
• Maintain an organized and clean work area.

Responsibilities

• Use suggestive selling to promote products and deliver quality service.
• Handle guest complaints and coordinate with management to resolve issues.
• Determine break schedules and staffing for shifts.
• Assist with deli, cleaning showers/restrooms, stocking, and coffee.

Skills

Guest service

Cash handling

Shift leadership

Job description

Pilot Company is hiring for a Guest Services role focused on processing merchandise and fuel transactions. You will lead a shift of 1–2 cashiers, ensure accurate end-of-shift reporting, and promote products while maintaining a clean, organized work area.

The position requires delivering high-quality guest service, resolving issues per company guidelines, and supporting various travel center functions such as deli and restocking. Pay starts at $11.95–$16.95 per hour with nationwide benefits.