Lead Guest Services Agent — Elevate Guest Experience

Guest Services Inc; Biwabik (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free employee passes

Discounts on food and apparel

Flexible scheduling

Job summary

Giants Ridge, managed by Guest Services, Inc., is seeking a Lead Guest Services Agent to support the Guest Services team and guide Agents during daily operations. You will help guests with lift tickets, rentals, lessons, season passes, and inquiries while promoting a positive guest experience.

This full-time winter seasonal role averages about 40 hours per week and may include day, evening, weekend, and holiday shifts.

Qualifications

• Passionate about guest service and the hospitality/recreation industry.
• Strong customer service skills, actively look for ways to assist customers and coworkers.
• Proficient in Microsoft applications and POS software.
• Possesses strong organizational, leadership, and teamwork skills.
• At least 2 years’ experience in the product sales/hospitality industry.
• Associate degree or higher preferred.
• Strong cash handling experience.

Responsibilities

• Provide day-to-day support and guidance to Guest Services Agents and assist with operational issues.
• Serve as a knowledge resource for staffing regarding lift tickets, rentals, season passes, lesson reservations, and policies.
• Assist in maintaining efficient guest service operations and workflow.
• Support training Guest Services Agents.
• Provide leadership in the absence of the Guest Services Manager.
• Respond to guest inquiries and resolve concerns professionally.
• Handle high volumes of guest interactions while delivering exceptional service.
• Perform sales transactions for lift tickets, rentals, lessons, and passes.
• Assist with cash handling, reconciliation, and sales reporting.
• Maintain knowledge of services, programs, promotions and activities.
• Assist with operation and troubleshooting of reservation and POS systems.
• Ensure work areas are clean, organized, and welcoming.
• Report safety concerns to management.
• Represent the company professionally to guests and employees.

Skills

Guest service

Customer service

Microsoft Office

POS software

Leadership

Teamwork

Cash handling

Education

Associate degree or higher

Tools

Point-of-sale system

Job description

Giants Ridge, managed by Guest Services, Inc., is seeking a Lead Guest Services Agent to support the Guest Services team and guide Agents during daily operations. You will help guests with lift tickets, rentals, lessons, season passes, and inquiries while promoting a positive guest experience.

This full-time winter seasonal role averages about 40 hours per week and may include day, evening, weekend, and holiday shifts.