Lead Guest Services Agent — Mountain Resort Experience Leader

Lake Roosevelt Adventures; Minnesota; Híbrido; USD 20 000 - 29 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free employee passes

Family discounts

Flexible scheduling

Discounted gear

Resumo da oferta

Giants Ridge in Biwabik, MN, is seeking a Lead Guest Services Agent to guide a team handling lift tickets, rentals, season passes, and lesson reservations. You will support daily operations, answer guest inquiries, and ensure a smooth guest experience during peak periods.

The role emphasizes leadership, cash handling, and exceptional customer service, with a typical winter schedule of ~40 hours per week and opportunities to grow within Guest Services.

Qualificações

• Minimum 2 years’ experience in product sales, hospitality, retail, or recreation.
• Associate degree or higher preferred.
• Strong cash handling and sales skills.
• Proficient with POS and Microsoft Office.
• Excellent communication and teamwork.

Responsabilidades

• Provide day-to-day support and guidance to Guest Services Agents.
• Assist with lift tickets, rentals, season passes, lessons, and guest inquiries.
• Lead the Guest Services team in the absence of the Manager.
• Handle high volumes of guest interactions with professionalism.
• Perform sales transactions and assist with cash handling.
• Maintain knowledge of services, promotions, and events.
• Operate reservation and POS systems.
• Ensure clean, organized work areas.

Conhecimentos

Customer service

POS software

Microsoft Office

Leadership

Teamwork

Cash handling

Formação académica

Associate degree or higher

Ferramentas

Reservation software

POS system

Descrição da oferta de emprego

Giants Ridge in Biwabik, MN, is seeking a Lead Guest Services Agent to guide a team handling lift tickets, rentals, season passes, and lesson reservations. You will support daily operations, answer guest inquiries, and ensure a smooth guest experience during peak periods.

The role emphasizes leadership, cash handling, and exceptional customer service, with a typical winter schedule of ~40 hours per week and opportunities to grow within Guest Services.