Lead Guest Services Agent — Elevate Guest Experience

Guest Services, Inc.

Biwabik (MN)

In loco

USD 25.000 - 29.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Free employee passes

Family discounts

Flexible scheduling

Team environment

Descrizione del lavoro

Giants Ridge, managed by Guest Services, is seeking a Lead Guest Services Agent to guide the Guest Services team and assist guests with lift tickets, rentals, lessons, and season passes. This role supports daily operations and helps ensure a high-quality guest experience on a busy mountain.

The position is a full-time, winter seasonal role with an average of 40 hours weekly, including day, evening, weekend, and holiday shifts.

Competenze

Passionate about guest service and the hospitality/recreation industry.
Strong customer service skills and ability to assist customers and coworkers.
Proficient in Microsoft applications and POS software.
Strong organizational, leadership, and teamwork skills.
At least 2 years' experience in the product sales/hospitality industry.
Associate degree or higher preferred.
Strong cash handling experience.

Mansioni

Provides day-to-day support and guidance to Guest Services Agents and assists with operational issues as they arise.
Serves as a knowledgeable resource for staffing regarding lift tickets, rentals, season passes, lesson reservations, and company policies and procedures.
Assists in maintaining efficient guest service operations and workflow during daily business activities.
Supports training Guest Services Agents.
Provides leadership and direction to the Guest Services team in the absence of the Guest Services Manager.
Responds to guest inquiries and assists in resolving guest concerns and complaints in a professional and timely manner.
Handles high volumes of customer interactions while delivering exceptional service to internal and external guests.
Performs sales transactions involving lift tickets, rentals, lessons, season passes, and other services.
Assists with daily cash handling, reconciliation, sales reporting, and opening and/or closing procedures.
Maintains knowledge of all property services, programs, promotions, and activities to accurately assist guests.
Assists with the operation and troubleshooting of reservation and point-of-sale systems.
Ensures work areas remain clean, organized, and welcoming to guests.
Maintains awareness of safety concerns, and reports issues promptly to management.
Represents the company in a professional and positive manner when interacting with guests and employees.
Perform other duties as directed.