Guest Services Concierge: Flexible Scheduling & Perks

Guest Services, Inc.; Biwabik (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Free employee passes

Discounts for family

Flexible scheduling

Job summary

Giants Ridge, operated by Guest Services, Inc., is seeking a Guest Services Agent to warmly welcome guests and handle ticketing, season pass sales, and other resort product sales using POS systems. The role requires delivering consistent, high-quality customer service in a fast-paced setting and ensuring accurate cash handling and information provision.

You’ll assist with group check-ins during peak times, manage guest inquiries, and help maintain a clean, welcoming sales area while staying

Qualifications

• Customer-focused service approach and positive attitude.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.

Responsibilities

• Greet and assist every guest courteously and professionally.
• Provide accurate information about tickets, passes, products, and resort offerings.
• Enter and protect guest information with accuracy and confidentiality.

Skills

Guest services

Communication

Multitasking

Teamwork

Tools

Point-of-sale systems

Job description

Giants Ridge, operated by Guest Services, Inc., is seeking a Guest Services Agent to warmly welcome guests and handle ticketing, season pass sales, and other resort product sales using POS systems. The role requires delivering consistent, high-quality customer service in a fast-paced setting and ensuring accurate cash handling and information provision.

You’ll assist with group check-ins during peak times, manage guest inquiries, and help maintain a clean, welcoming sales area while staying