Lead Guest Service Associate - Sales & Guest Experience (Homewood Sq)

NORTH AMERICAN WAX COMPANY LLC; Bloom Township (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive

Training and career advancement

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Homewood, IL is seeking a Lead Guest Service Associate to deliver exceptional guest service and drive center revenue in a hands-on, in-person role.

You will greet guests, promote services, manage front-desk operations, and help train fellow team members while working toward sales targets and a positive guest experience.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication, and interpersonal abilities.
• Goal-oriented with a passion for hitting targets.
• Experience in retail, sales, or beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote services, products, and promotions; sell wax passes; rebook guests.
• Educate guests on our exclusive product line.
• Manage front-d desk operations: check-ins/outs, scheduling, calls, cash handling, inventory.
• Maintain a clean, professional, organized center.
• Model leadership to help peers reach their full potential.

Skills

Sales

Guest service

Leadership

Communication

Time management

Job description

Job Details

Job Location: 17729 S Halsted, Homewood, IL - Homewood, IL 60430

Salary Range: $15.50 - $17.00 Hourly (Full-Time & Part-Time Hourly + Sales Bonuses)

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills.
• Excellent leadership, communication, and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous Incentive to hire all roles!