Lead Guest Service Associate - Sales & Guest Experience (Riverside)

NORTH AMERICAN WAX COMPANY LLC; Riverside (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC in Riverside, CA, is hiring a Lead Guest Service Associate. This role involves delivering exceptional guest service while driving revenue through sales. Candidates should have strong sales and guest service skills and a passion for connecting with people.

Key responsibilities include training staff, managing front-desk operations, and promoting services. Benefits include 401k matching, health insurance, and generous bonuses. Join a fun and energetic team!

Qualifications

• High school diploma or GED required.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote services and meet sales goals.
• Manage front-desk operations, including check ins and cash handling.
• Maintain a clean and organized center appearance.

Skills

Sales skills

Guest service skills

Leadership

Communication

Interpersonal abilities

Education

High school diploma or GED

1-2 years related experience or training

Job description

Job Location: 3639 Riverside Plaza Dr STE 508 - Riverside, CA 92506
Salary Range: $17.00 - $19.00 Hourly (Full-Time & Part-Time)
Hourly + Sales Bonuses
Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

• High school diploma or GED required; or one to two years related experience or training.
• Equivalent combination of education and experience will also be considered.