Lead Guest Service Associate - Sales & Guest Experience (Rialto Renaissance)

Anchor Point Management Group; Rialto (CA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive (2x/month)

Training and career advancement

Daily Pay

Referral Bonus

Culture Committee

Job summary

European Wax Center is hiring a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. The role involves greeting guests, promoting services and products, and managing front-desk operations with a high-energy, customer-first approach.

Ideal candidates have strong sales and leadership skills, a passion for targets, and availability to work evenings and weekends in a retail beauty setting. This position is in-person at our Rialto center.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Experience in retail, sales, or beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, products, and promotions; sell passes and rebook guests.
• Educate guests on exclusive product line.
• Manage front-desk operations: check-ins/outs, reservations, calls, cash handling, inventory control.
• Maintain a clean, professional center appearance.
• Be a role model and lead peers to reach their potential.

Skills

Sales skills

Leadership

Interpersonal skills

Target-driven

Customer service

Job description

Job DetailsJob Location: 1185 West Renaissance Parkway STE 320, Rialto, CA - Rialto, CA 92376Salary Range: $17.00 - $19.00 HourlyFull-Time & Part-TimeHourly + Sales BonusesWork Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We're Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!