Lead Guest Service Associate - Sales & Guest Experience (Pleasant Hill)

NORTH AMERICAN WAX COMPANY LLC; Pleasant Hill (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC in Pleasant Hill, CA, is seeking a Lead Guest Service Associate to deliver exceptional guest service while enhancing overall center revenue. The role involves training staff, greeting guests, and managing front-desk operations.

The ideal candidate will possess strong sales skills, excellent communication abilities, and the flexibility to work evenings and weekends. Benefits include 401k matching, health insurance, and training opportunities.

Qualifications

• Passion for the beauty industry and connecting with people.
• Experience in retail or sales preferred.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote additional services and products.
• Manage front-desk operations including check-ins and cash handling.
• Maintain a clean and professional center appearance.

Skills

Strong sales and guest service skills

Excellent leadership

Communication skills

Interpersonal abilities

Goal-oriented mindset

Education

High school diploma or GED

Job description

Job Location: 60 Crescent Drive STE 15F - Pleasant Hill, CA 94523

Salary Range: $17.00 - $19.00 (Hourly) - Full-Time & Part-Time; hourly + sales bonuses.

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

Knowledge and Skill Requirements:

• High school diploma or GED required; or one-two years of related experience or training.
• Equivalent combination of education and experience will also be considered.