Lead Guest Service Associate - Sales & Guest Experience (San Ramon)

NORTH AMERICAN WAX COMPANY LLC; San Ramon (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Team Member Assistance Fund

Culture Committee

Job summary

NORTH AMERICAN WAX COMPANY LLC is looking for a Lead Guest Service Associate in San Ramon, CA. This role involves delivering exceptional service while driving revenue. Responsibilities include training team members, greeting guests, and managing front-desk operations.

Ideal candidates will possess strong sales skills and excellent communication abilities. Benefits include health insurance, a 401k company match, and generous bonuses.

Qualifications

• Previous experience in retail, sales, or beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote additional services, sell wax passes.
• Manage front-desk operations including cash handling.
• Maintain a clean, organized center appearance.

Skills

Sales and guest service skills

Leadership abilities

Communication skills

Interpersonal abilities

Education

High school diploma or GED

Job description

Job Details

Job Location: 3141 Crow Canyon Place STE E - San Ramon, CA 94583

Salary Range: $17.00 - $19.00 Hourly (Full-Time & Part-Time)

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

High school diploma or GED required OR one – two years related experience or training.

Equivalent combination of education and experience will also be considered.