Lead Guest Service Associate - Sales & Guest Experience (Pleasant Hill)

Anchor Point Management Group; Pleasant Hill (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Fund

Culture Committee

Referral Bonus

401k Company Match

Health Insurance

Vision Insurance

Dental Insurance

Bonus Incentive

Job summary

European Wax Center in Pleasant Hill, CA is seeking a Lead Guest Service Associate to deliver outstanding guest service and drive center revenue in a sales-driven environment. The role is in-person with opportunities for full-time or part-time hours.

The position emphasizes strong sales, leadership, and communication skills, with availability for evenings and weekends and eligibility for benefits as outlined by the company.

Qualifications

• High school diploma or GED required.
• 1–2 years in retail or beauty industry is a plus.
• Willing to work evenings and weekends.

Responsibilities

• Greet guests and maintain a welcoming, high-energy front desk.
• Promote services, products, and sell wax passes while meeting sales goals.
• Educate guests on exclusive product line.
• Manage front-desk operations: check-ins/outs, reservations, confirmations, cash handling, inventory.
• Maintain a clean, professional center appearance.
• Train and mentor other Guest Service Associates.
• Lead by example to help peers reach full potential.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

POS system

Job description

Job Details

Job Location: 60 Crescent Drive STE 15F, Pleasant Hill, CA - Pleasant Hill, CA 94523

Salary Range: $17.00 - $19.00 Hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKNOWLEDGE AND SKILL REQUIREMENTS:

• High school diploma or GED required; or one – two years related experience or training.
• Equivalent combination of education and experience will also be considered.