Lead Guest Service Associate - Sales & Guest Experience (Miami Miller Square)

NORTH AMERICAN WAX COMPANY LLC; Miami (FL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Lead Guest Service Associate in Miami, FL. This role involves delivering exceptional guest service, managing front-desk operations, and driving sales goals while creating a welcoming environment.

Applicants should possess strong sales and guest service skills, along with prior experience in retail or the beauty industry. Benefits include health insurance, a 401k match, and generous bonuses.

Qualifications

• Strong sales and guest service skills.
• Previous experience in retail or beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Manage front-desk operations, including check ins and cash handling.
• Promote additional services and rebook guests.

Skills

Sales skills

Guest service skills

Leadership abilities

Communication skills

Interpersonal abilities

Education

High school diploma or GED

Job description

Job Details
Job Location: 13874 SW 56th St Unit 195 - Miami, FL 33175
Salary Range: $14.50 - $16.00 per hour
Hourly & Full-Time & Part-Time
Hourly + Sales Bonuses
Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

Knowledge and Skill Requirements:

• High school diploma or GED required; or one- two years related experience or training. Equivalent combination of education and experience will also be considered.