Lead Guest Service Associate - Sales & Guest Experience (Miami Miller Square)

Anchor Point Management Group; Miami (FL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Miami is seeking a Lead Guest Service Associate to deliver exceptional guest service and drive center revenue in a dynamic, sales-driven environment.

You will train, greet guests, promote services and products, and manage front-desk operations. Evening and weekend availability is required, with bonuses tied to performance and store metrics.

Qualifications

• High school diploma or GED required; or 1–2 years related experience.
• Strong guest service and sales orientation.
• Ability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote services, products, promos; sell passes and rebook for sales goals.
• Educate guests on exclusive product line.
• Manage front-desk operations: check-ins/outs, scheduling, confirmations, cash handling, inventory.
• Maintain a clean, professional center appearance.
• Model leadership to peers and drive team performance.

Skills

Sales skills

Leadership

Communication

Interpersonal skills

Retail experience

Evenings/weekends

Education

High school diploma or GED

Job description

Job DetailsJob Location: 13874 SW 56th St Unit 195, Miami, FL - Miami, FL 33175Salary Range: $14.50 - $16.00 HourlyFull-Time & Part-Time Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

Knowledge and Skill Requirements:

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.