Lead Guest Service Associate - Sales & Guest Experience (Hollywood)

NORTH AMERICAN WAX COMPANY LLC; Florida; On-site; USD 19,975 - 22,041; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive

Daily Pay

Employee Assistance Program

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Lead Guest Service Associate in Hollywood, FL. This position focuses on driving sales and delivering exceptional guest service to enhance overall center revenue.

The role requires strong sales and guest service skills, with responsibilities including training associates, managing front-desk operations, and promoting services to guests. Benefits include health insurance, 401k match, and generous bonuses.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.
• Goal-oriented with a passion for hitting targets.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote additional services and sell wax passes.
• Manage front-desk operations including check-ins and reservations.
• Maintain a clean, organized center appearance.

Skills

Strong sales and guest service skills

Excellent leadership, communication and interpersonal abilities

Goal-oriented mindset

Previous retail or beauty industry experience

Education

High school diploma or GED

Job description

Job Details

Job Location: 3359B Sheridan St - Hollywood, FL 33021

Salary Range: $14.50 - $16.00 Hourly

Full‑Time & Part‑Time Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales‑driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high‑energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front‑desk operations, including, but not limited to, check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.